Terms & conditions

Payment Terms:

Our payment terms are 50% upfront, and 50% upon final delivery of all content. Upon accepting a quote, the first 50% payment will be due before any work begins. Please see the bottom of the invoice for the 50% deposit amount to pay before project kick-off.

Cancellation Fees:

If the Customer has engaged Stepney Studios to provide Services on a specified date, the Customer may notify Stepney Studios in writing (during normal business hours) that the Customer does not require the Services to be provided on that date (“the cancellation”).

If notification of the cancellation is provided outside of normal business hours, it is deemed to have been provided at the commencement of the following business day.

If the cancellation is made more than 48 hours prior to the day on which Stepney Studios has been engaged to provide the Services, the Customer must reimburse Stepney Studios for any expenses incurred by Stepney Studios in preparation for provision of the Services.

If the cancellation is made between 48 and 24 hours prior to the day on which Stepney Studios has been engaged to provide the Services, the Customer must pay 50% of the Agreed Fee.

If the cancellation is made within 24 hours of the time at which Stepney Studios has been engaged to provide the Services, the Customer must pay the Agreed Fee in full.

Force Majeure:

If Stepney Studios cannot carry out an obligation either in whole or in part because of anything outside its reasonable control, including without limitation, fire, flood, storm, earthquake, explosion, accident, road or rail closures, rail derailment, wharf delays, war, terrorism, sabotage, epidemic, quarantine restriction, labour dispute or shortage, act or omission of any third person or public authority, then Stepney Studios obligations will be suspended for the duration of the event or waived to the extent applicable.